Scope
Client
Year
From Isolated Curiosity to Enterprise Capability
A leading Australian property and development group — spanning residential communities, commercial projects and retail complexes — was beginning to see AI curiosity spark across the organisation. Individual staff were experimenting with ChatGPT, while leaders were receiving more questions than answers about what was safe and how to use it effectively.
The company’s CIO had been the first to bring AI to the table, but leadership quickly recognised that isolated experiments would only go so far. What was missing was a coordinated, organisation-wide approach to build capability and confidence.
They needed to give their board and executives a clear view of what AI could mean for the future of their business, help managers lead their teams through change, and build practical, everyday skills across the workforce — from drafting board papers and reports to streamlining customer communications and operational workflows.
Put simply, they wanted to shift from AI as a novelty to AI as a strategic business capability.
A Cascading Program — From Board to Staff
We partnered with the organisation to design and deliver a layered enablement program that reached every level of the business.
We began with the Board and Executive, running strategic sessions on the state of AI, industry trends, and the organisation’s opportunity areas. These workshops set a shared vocabulary and aligned the leadership team around principles for safe and responsible adoption, framing AI as a business transformation opportunity rather than an IT project.
Next, we worked with leaders and managers through targeted clinics. These sessions provided practical frameworks for leading AI-driven change, helping them set clear expectations, coach their teams, and embed safe-use guardrails. They explored real, role-based use cases across property development, commercial operations, and customer engagement, ensuring relevance and immediate applicability.
Finally, we delivered hands-on enablement for staff across all business units. These sessions focused on building confidence in using Microsoft Copilot and ChatGPT for everyday tasks — from summarising long reports to drafting communications — while reinforcing the organisation’s safety and compliance rules.
By cascading the program this way, we built top-down alignment, middle-layer leadership capability, and bottom-up confidence — creating momentum without chaos.
AI Confidence Embedded Across the Enterprise
The results were clear. Executives and the board now speak with a common vocabulary and shared understanding of how AI fits into their strategy and risk frameworks. Managers have the tools and confidence to lead their teams through adoption, not just stand on the sidelines.
Staff who were once hesitant are now using AI safely and effectively in their daily work, guided by clear guardrails and supported by their leaders.
Importantly, the program surfaced a pipeline of low-risk, business-owned pilot projects across multiple functions — providing tangible starting points to build on.
What began as a CIO-led introduction has become a strategic, executive-led change program that positions the organisation to continue exploring AI with confidence, clarity, and control.
A curated selection of AI projects
